Privacy Policy

1. Introduction

Multronic (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit multronic.webflow.io (“Website”) or contact us via our forms.

2. Information We Collect

Contact Information: name, email address, company, phone number (when you submit a contact or quote request).
Usage Data: IP address, browser type, operating system, referral URL, pages viewed, and time stamps (via analytics tools).
Cookies & Tracking: see our Cookie Policy below.

3. How We Use Your Information

Respond to Inquiries: to process and respond to your requests for quotes, technical support, or general information.
Service Delivery: to arrange calls, demos, or installations, and to send you related information (e.g., confirmations, follow-ups).
Analytics & Improvement: to analyze Website usage, improve functionality, and tailor content.
Legal Compliance: to comply with applicable laws (e.g., GDPR) and defend our legal rights.

4. Legal Basis for Processing (EU Users)

Consent: for marketing communications where you’ve opted in.
Contractual Necessity: to perform services you’ve requested.
Legitimate Interests: for Website analytics and fraud prevention, provided your fundamental rights aren’t overridden.

5. Disclosure of Your Information

Service Providers: we share data with trusted vendors (e.g., Webflow, email service, analytics providers) who process data on our behalf under confidentiality obligations.
Legal Requirements: we may disclose personal data if required by law or to protect our rights.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined, typically:

Contact inquiries: 3 years
Analytics data: up to 24 months (aggregated/anonymized where possible)

7. Your Rights (EU & Other Jurisdictions)

Depending on your location, you may have rights to:

Access, correct, or delete your personal data
Restrict or object to processing
Withdraw consent for marketing at any time
Port your data to another controller

To exercise these rights, please contact:

Email: info@multronic.be

8. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

9. International Transfers

Data may be transferred to and stored on servers outside your jurisdiction (e.g., Webflow’s U.S. servers). We ensure transfers are subject to EU standard contractual clauses or equivalent safeguards.

10. Changes to This Policy

We may update this Policy from time to time. The “Effective Date” at the top will reflect the latest revision. We encourage you to review it periodically.